Refund and Returns Policy

Overview

Our refund and returns policy lasts 24 hours .

If it is before the goods are sent, it will be returned to the customer’s account within 24 hourssince your purchase, we can’t offer you a full refund or exchange.

If the users return the sex, after receiving the shipment andchecking the product, the payment will be returned to the customer’s account within 24 hours.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {info@mrchiwood.ae}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info@mrchiwood.ae}

Shipping returns

To return your product, you should mail your product to: {Dubai -Rigget – ALButeen}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Response time: 8 am to 7 pm (only whatsapp : +971525651218)